Please CALL AHEAD TO CHECK STOCK on 01773 811340 before arriving:
Pickup includes product assembly, and a full demonstration service, as well as making any comfort adjustments that are available on the product you are buying.
1b Monk Road
Somercotes
Alfreton DE55 7RL
United Kingdom
We accept trade-ins of mobility scooters and power wheelchairs, whether faulty or in working order and can accept trade-ins from anywhere in on the mainland only in England, Scotland and Wales.
If you have something to trade-in, please click here to submit your details for a fast quotation.
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Within 5-7 working days.
Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your scooter ready to drive for you to take away with a demonstration, with or without the box as you wish.
As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your scooter has been loaded onto the final delivery truck on the day of delivery.
When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery). The driver will move the pallet and you are responsible for taking the scooter off the pallet and taking it inside your property.
In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask nicely.
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
We will offer to replace the scooter without quarrel, so long as you notify us within 48 hours of the scooter being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the scooter tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the scooter because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the scooter develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, the engineer delivery option is non-refundable as it is an upgraded/paid delivery option.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
Free 1 Year parts & labour cover for genuine faults.
Send a message via our contact page here, quoting your order number and the fault in question. Our customer service agents will then contact you promptly to arrange a repair.
Our products need to be inspected and repaired in-house, so we will uplift it from your home to our workshop free of charge.
If you are close enough to our premesis in Derbyshire, you are also welcome to bring the cane in for a workshop repair. Our techs can discuss the problem with you, and will normally have it fixed within 1 working day. There is no need to wait for the repair, we will deliver the crutches back to you by courier for your convenience.
The bath lift is a motorized device designed for the use of the elderly and those who find that getting into and out of a bath has become increasingly more difficult. With its use, access becomes safe and easy.
Operated by two control buttons it will gently lower and raise the bather into and out of the bath when the user is seated on the reinforced polypropylene seating belt. This flexible belt is firmly secured to a winding shaft within the cabinet case and the other end anchored to a sturdy floor fitting at the side of the bath.
A safety feature is built into the bath lift which prevents excessive tension if the control button is held down too long when stretching the belt across the bath.-A belt reversal device is also fitted to prevent the belt from rolling up in reverse.-A micro switch prevents the bar being taken into the unit if the UP button is pressed too long.-Stainless steel is used to fabricate the interior of the cabinet to provide improved corrosion resistance.
Adjustable to fit various sizes. Cannot be used at the same time as the phone holder.
Fits all sizes. Cannot be used at the same time as the cup holder.
Chunky bag for storing easily accessible essentials
Protects the chair in transit, includes pockets for charger and accessories.
Allows the joystick to be mounted on the backrest for carer control.
Plush, multi-adjustable headrest. Mounts via a frame to the backrest.
included
2 x 12v rechargeable lead acid batteries
24 volt 300ma
110 kg (17.3 stone)
Handset, and backup buttons on the unit
Anti belt-reversal mechanism included.
intergral handle is provided
Re-inforced polypropylene
Length 55.5cm, height 32.5cm, depth 11.8cm
11kg (unit weight)
In the UK
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