The Relaxa Belt Bath Lifter

How quickly will my mobility equipment arrive?

Within 5-7 working days.

Can I collect my scooter from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your scooter ready to drive for you to take away with a demonstration, with or without the box as you wish.

What can I expect on the day of delivery?

As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your scooter has been loaded onto the final delivery truck on the day of delivery.

When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery). The driver will move the pallet and you are responsible for taking the scooter off the pallet and taking it inside your property.

In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask nicely.

What locations do you deliver to?

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

What happens if my scooter is damaged in transit?

We will offer to replace the scooter without quarrel, so long as you notify us within 48 hours of the scooter being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.

How long do I have to return the scooter if I don't want it?

14 days starting from when the scooter tracks as being delivered.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the scooter off at our premesis yourself (DE55 7RL)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £70 charge, which covers the palletways cost to collect from you and deliver back to us.

Note that if you are returning the scooter because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the scooter develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.

Please note that in line with the consumer contracts regulations, the engineer delivery option is non-refundable as it is an upgraded/paid delivery option.

Already own this item and need a warranty repair?

Click here to submit a warranty repair request.

What does the warranty cover on the ergocane?

Free 1 Year parts & labour cover for genuine faults.

What happens if my product develop a fault?

Send a message via our contact page here, quoting your order number and the fault in question. Our customer service agents will then contact you promptly to arrange a repair.

Our products need to be inspected and repaired in-house, so we will uplift it from your home to our workshop free of charge.

If you are close enough to our premesis in Derbyshire, you are also welcome to bring the cane in for a workshop repair. Our techs can discuss the problem with you, and will normally have it fixed within 1 working day. There is no need to wait for the repair, we will deliver the crutches back to you by courier for your convenience.