Need help getting one of our products fixed? Please use this button to submit a warranty request. We respond to all requests very quickly, normally within 1 working day.
Insurance is completely optional and provides cover for accidents, such as theft, user-caused damage, and the consequences of an accident such as injury. Insurance is available on all our powered mobility products, from 1-5 years, and on our furniture as a one-off payment for 5 year cover.
The 'Standard' insurance option covers loss, damage, legal liability for injuring others, breakdown recovery, loss of keys, personal injury and loss of belongings, hire costs while waiting for repair, plus cover for mugging.
If you choose to opt-in when ordering, we can offer 1 month of Plus insurance free of charge. Many customers choose this option as it gives peace of mind while you spend the first month getting used to your Power Chair, in the knowledge there is no automatic renewal and therefore no unexpected direct debit when the month ends, instead the insurer, Mark Bates Ltd, will be in touch to check if you want to renew. You can view full details on the free insurance in the IPID here.
'Plus' insurance adds cover for punctures, legal cover if someone else hits you, pet and dental cover, automatic cover for any manual wheelchairs you own, and any driver using your power chair or scooter being automatically covered. You can view the full breakdown of the things covered by both the standard and the plus insurance in the IPID here.
This paid option extends the warranty covering parts, labour and call-outs in the event of a fault to a total of 5 years and also adds accidental damage cover, to ensure that you are insured against pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.
Thanks for subscribing!
This email has been registered!