Please CALL AHEAD TO CHECK STOCK on 01773 811340 before arriving:
Pickup includes product assembly, and a full demonstration service, as well as making any comfort adjustments that are available on the product you are buying.
1b Monk Road
Somercotes
Alfreton DE55 7RL
United Kingdom
We accept trade-ins of mobility scooters and power wheelchairs, whether faulty or in working order and can accept trade-ins from anywhere in on the mainland only in England, Scotland and Wales.
If you have something to trade-in, please click here to submit your details for a fast quotation.
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Within 2-3 working days.
Yes you can collect from our premesis in Derbyshire, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your Power Chair ready to drive for you to take away with a demonstration, with or without the box as you wish.
With the exception of carbon fibre powerchairs which are light enough to send with DPD, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your Power Chair has been loaded onto the final delivery truck on the day of delivery.
When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery) and will leave it as close as possible to your property entrance - you are responsible for taking the Power Chair off the pallet and inside.
In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask.
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
We will offer to replace the Power Chair without quarrel, so long as you notify us within 48 hours of the Power Chair being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the Power Chair tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the Power Chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the Power Chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
With many moving parts and exposure to scrapes, bumps, hills and the weather, it's important you have a clear understanding about how you're covered in the event of a breakdown.
Warranty is included as standard for the first year, and covers something going wrong with the product. Insurance is completely optional and similar to car insurance, provides cover for accidents, such as theft, user-caused damage, and the consequences of an accident such as injury.
Free 1 Year parts & labour cover for mechanical or electrical faults.
The 'Standard' insurance option covers loss, damage, legal liability for injuring others, breakdown recovery, loss of keys, personal injury and loss of belongings, hire costs while waiting for repair, plus cover for mugging.
If you choose to opt-in when ordering, we can offer 1 month of plus insurance free of charge. Many customers choose this option as it gives peace of mind while you spend the first month getting used to your chair, in the knowledge there is no automatic renewal and therefore no unexpected direct debit when the month ends, instead the insurer, Mark Bates Ltd, will be in touch to check if you want to renew. You can view full details on the free insurance in the IPID here.
'Plus' insurance adds cover for punctures, legal cover if someone else hits you, automatic cover for any manual wheelchairs you own, pet and dental cover, and any driver using your Power Chair being automatically covered. You can view the full breakdown of the things covered by standard and plus insurance in the IPID here.
Yes, up to a maximum of 5 years total, and you can also renew the warranty next year when the first year expires, in case you didn't want to add the extra cost up-front.
Powerchairs are complex machines and on average cost us £150 under our warranty scheme for each repair when you combine our collection costs (around £70 per item), another £45 on delivery when we send it back to you repaired, and around 90 mins of labour costs.
Charging this deposit only when the fault isn't obvious ensures we at least cover the collection portion of our repair costs (less than half) when no genuine fault (user error) is found. We make no profit on this and the whole deposit pays our courier for the collection job. We still cover the labour time and return carriage costs ourselves (unless user damage is discovered).
Yes, however for the same reason we describe in the repair collection deposit explanation above, the costs vary depending on whether you can bring the Power Chair to our workshop, or need it collecting and dropping off again
Glide smoothly over any surface with our advanced omnidirectional wheel, making movement feel natural and effortless in every direction.
Simplify your life with the automatic hands-free folding and unfolding feature, eliminating the need for any manual effort.
Enjoy a steady and smooth ride, even on rough surfaces, thanks to our innovative dual suspension system designed to absorb bumps for your ultimate comfort.
We've upped the power from our motors to provide 500w of power combined. This is more than you typically see on economy folding powerchairs and gives the chair enough torque and 'grunt' to tackle slopes and other obstacles.
Smooth out the ride with our seat suspension, which combined with our large pneumatic tyres and generous seat cushioning make for a very comfortable driving experience.
A new controller provides simple controls for all the chair's functions and display for speed and battery life, while providing a smoother driving experience.
A large under-seat storage basket allows you to carry around 8 bottles of water as a reference. Some customers also use it to hold a spare set of batteries. There is also a large storage slip on the back of the seat that can hold large documents and other flatter items.
Charge the batteries by plugging the charger into the joystick, or remove the battery from under the seat and charge off the chair.
A reliable, high quality lithium battery provides 10.4ah of capacity for up to 8 miles of driving range. The battery is also rated for airline travel, as it comes under the 300 watt hour limit for lithium batteries.
Adjustable to fit various sizes. Cannot be used at the same time as the phone holder.
Fits all sizes. Cannot be used at the same time as the cup holder.
Chunky bag for storing easily accessible essentials
Protects the chair in transit, includes pockets for charger and accessories.
Allows the joystick to be mounted on the backrest for carer control.
Plush, multi-adjustable headrest. Mounts via a frame to the backrest.
Length
Width
Folded
Seat Width
Seat Height
Backrest Height
Max Range
Battery
Tyres (Rear Only)
Max User Weight
Max Incline
Heaviest Piece
Battery Weight
Our Lightest
Our Best Value
Versatile & Comfy
Ultimate Luxury
The Comfy Carbon | The Folder | The Sturdy | The Ultra Comfort | |
---|---|---|---|---|
Weight without battery | 19kg | 24.4kg | 24.4kg | 26.4kg |
Range | 12.4 Miles | 8 Miles | 16 Miles | 16 Miles |
Suspension | Rear Shocks | Rear Shocks | Rear Shocks | Rear Shocks |
Rear Wheel | 8 Inch Solid | 12 Inch Pneumatic | 12 Inch Pneumatic | 12 Inch Pneumatic |
Batteries | 12ah Li @ 1.7kg | 10.4ah li @ 2.1kg | 2 x 9ah Li @ 1.3kg ea. | 2 x 9ah Li @ 1.3kg ea. |
Length | 105cm | 99cm | 99cm | 99cm |
Width | 56cm | 60cm | 62cm | 62cm |
Folded Size | 85 x 56 x 30cm | 79 x 60 x 37cm | 79 x 62 x 37cm | 79 x 62 x 37cm |
Motors | 2x180w Brushless | 2x250w Brushed | 2x250w Brushless | 2x250w Brushless |
Attentant Control | Not Available | Optional | Optional | Optional |
Headrest | Not Available | Optional | Optional | Included |
Heated Seat | No | No | No (Returning winter 24) | No (Returning winter 24) |
Bluetooth Remote | No | No | No | Included |
Pull-Out Legrest | No | No | No | Included |
Reclining Backrest | No | No | No | Included |
Optional Accessories | 3 | Many | Many | Many |
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