Pre-Loved Mobility Equipment

All pre-loved equipment that is not collected from us or ordered with engineer handover will be dispatched via palletways secure delivery to your kerbside. You will recieve a call to book this in, and can expect delivery within 2-3 working days. If you provide a mobile number, you will also recieve tracking updates.

Please note that if you request adjustments or customisations after ordering that this may delay delivery, we will discuss with you how long this will take when we call you after purchase.

Please note that if you can't see engineer handover at checkout, it means you are outside our maximum 100 mile engineer handover radius, however we may still be able to help, so please call us and we will see what we can do.

New Mobility Equipment

The vast majority of our mobility scooters and powered wheelchairs are stocked and delivered within 2-3 working days. Upon request, we can also deliver on Saturdays for an extra charge of £30.

Some specialist models with a wider range of factory options take approximately 4-7 working days for delivery, such as the Bandit and Wrangler. The timescale for each product is always displayed on the product page, just below the price.

Ready To Drive Service

While most of our products either arrive assembled or don't require assembly, you will notice there is a 'ready to drive' option available on some of our larger and more complex brand new items, such as the such as the Bandit and Wrangler

This is ideal for people who don't want the fuss of self-assembly, but are still able to unpack the product and remove it from the pallet themselves.

Riser Recliners & Fireside Chairs

All our riser recliner chairs come with free home assembly. Once your order is placed, within 1 working day you will recieve a delivery date proposal by text and email (be sure to leave these details at checkout). 

You must follow their instructions to confirm your delivery or if the date is not suitable, follow their instructions to get in touch and rebook a more suitable date. They will also provide instructions on how to advise on any access considerations to your property.

All orders are delivered within 3-4 working days of being placed, so long as you confirm your delivery slot by replying to the notification as soon as possible.

Adjustable Beds

Each bed is made to order, with the manufacturing process taking about 3-4 weeks. Once finished, your bed will be handed over to a 2-man delivery team, who will ring you to arrange a suitable installation date, which is normally within 1-2 weeks of the bed being finished. This means from the point of order to the day of delivery, your bed should be delivered within 4-6 weeks.

On the day of delivery, our 2-man team will bring the bed indoors in pieces and set it up it in a room of your choice. Once set-up, they will also test the bed with you present to confirm everything is working, and you are happy.

You can opt to have your old bed taken away for a cost of £150 (charged by the furniture assemblers to us, which we must pass on). This option can be selected when adding the bed to your shopping cart.

It is strongly recommended that just before delivery of your new bed that you dismantle and keep your current bed aside until you have taken delivery. If this is not possible, we recommend using the old bed removal service.

General Delivery Information