The Ergocane - 2G Shock Absorbing Walking Stick

How quickly will my product arrive?

Within 2-3 working days.

Can I track the delivery?

You will recieve tracking updates by email from the courier once your item has been dispatched, typically, this is DPD.

What locations do you deliver to?

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

Can I collect my product from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your product ready to take away with a demonstration, with or without the box as you wish.

What happens if my product are damaged in transit?

We will offer to replace the product without quarrel, so long as you notify us within 48 hours of the order being tracked as delivered.

How long do I have to return the product if I don't want it?

14 days starting from when it tracks as being delivered to you.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the product off at our premesis yourself (Derbyshire DE55 7RL)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £20 charge, which covers the courier cost to collect from you and deliver back to us.

Note that if you are returning the product because they have developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the product develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.

Please note that in line with the consumer contracts regulations, any engineer delivery options added are non-refundable as it is an upgraded/paid delivery option.

Already own this item and need a warranty repair?

Click here to submit a warranty repair request.

What does the warranty cover on the ergocane?

Free 1 Year parts & labour cover for genuine faults.

What happens if my product develop a fault?

Send a message via our contact page here, quoting your order number and the fault in question. Our customer service agents will then contact you promptly to arrange a repair.

Our products need to be inspected and repaired in-house, so we will uplift it from your home to our workshop free of charge.

If you are close enough to our premesis in Derbyshire, you are also welcome to bring the cane in for a workshop repair. Our techs can discuss the problem with you, and will normally have it fixed within 1 working day. There is no need to wait for the repair, we will deliver the crutches back to you by courier for your convenience.