Permobil M1 MWD 5mph Mobility Powerchair Wheelchair

Each pre-loved powerchair purchase includes:

• Powerchair
• Tested or new UK Charger
• PDF Manual (Printed if you prefer)
• New or Tested Batteries (Specified below)
• 12 Month Parts & Labour Warranty
• Free nationwide kerbside delivery
• Adjustment and reprogramming service if collecting from our derbyshire showroom

Please read the condition report below in the product description for a full breakdown of this chair's details.

Free delivery on all Powerchairs

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

Can I collect my Power Chair from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your Power Chair ready to drive for you to take away with a demonstration, with or without the box as you wish. We can also assist with comfort adjustments and reprogram the chair to your preference if needed

How quickly will my Powerchair arrive?

We will call you to arrange delivery, which takes between 2 and 3 working days. Please note that if you request adjustments or customisations after ordering that this may delay delivery, we will discuss with you how long this will take when we call you after purchase.

What can I expect on the day of delivery?

As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your Power Chair has been loaded onto the final delivery truck on the day of delivery.

When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery) and will leave it as close as possible to your property entrance - you are responsible for taking the Power Chair off the pallet and inside.

In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask.

How will my powerchair arrive?

All pre-loved powerchairs will be fully built and ready to drive and will simply need unwrapping and carefully rolling off the pallet.

Brand new powerchairs will be boxed and may require some basic assembly. This can be done without additional tools. If you'd prefer us to build the chair before delivering it, please give us a call.

What happens if my Power Chair is damaged in transit?

We will offer to replace the Power Chair without quarrel, so long as you notify us within 48 hours of the Power Chair being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.

How long do I have to return the Power Chair if I don't want it?

14 days starting from when the Power Chair tracks as being delivered.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the Power Chair off at our premesis yourself (Derbyshire, DE55 7RL)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £70 charge, which covers the palletways cost to collect from you and deliver back to us.

Note that if you are returning the Power Chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the Power Chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.