Komfi Rider Pheonix 8mph Mobility Scooter

Each pre-loved scooter purchase includes:

• Scooter
• Tested or new UK Charger
• PDF Manual (Printed if you prefer)
• New or Tested Batteries (Specified below)
• 12 Month Parts & Labour Warranty
• Free nationwide kerbside delivery

Please read the condition report below in the product description for a full breakdown of this scooter's details.

Free delivery on all Scooters

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

Can I collect my Scooter from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your scooter ready to drive for you to take away with a demonstration, with or without the box as you wish. We can also assist with comfort adjustments.

How quickly will my Scooter arrive?

We will call you to arrange delivery, which takes between 2 and 3 working days.

What can I expect on the day of delivery?

As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your scooter has been loaded onto the final delivery truck on the day of delivery.

When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery) and will leave it as close as possible to your property entrance - you are responsible for taking the scooter off the pallet and inside.

In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask.

How will my scooter arrive?

All pre-loved scooters will be fully built and ready to drive and will simply need unwrapping and carefully rolling off the pallet.

Brand new scooters will be boxed and may require some basic assembly. This can be done without additional tools. If you'd prefer us to build the scooter before delivering it, please give us a call.

What happens if my scooter is damaged in transit?

We will offer to replace the scooter without quarrel, so long as you notify us within 48 hours of the scooter being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.

How long do I have to return the scooter if I don't want it?

14 days starting from when the scooter tracks as being delivered.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the scooter off at our premesis yourself (Derbyshire, DE55 7RL)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £70 charge, which covers the palletways cost to collect from you and deliver back to us.

Note that if you are returning the scooter because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the scooter develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.

1 Year Warranty Included

What happens if my product develops a fault?

We will endeavour to get back with you within 1 working day and arrange a repair