Invacare Rea Azalea Assist Attendant Wheelchair - Adjustable Tilting Reclining Manual Wheelchair with Elevating Leg Rests

How quickly will my product arrive?

We will call you to arrange delivery, which takes between 2 and 3 working days.

What can I expect on the day of delivery?

You will recieve tracking updates by text and email, provided you enter them through our checkout, or give them to us if ordering by phone.

What locations do you deliver to?

We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.

Can I collect my product from you?

Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. /p>

What happens if my product is damaged in transit?

We will offer to replace the product without quarrel, so long as you notify us within 48 hours of the product being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.

How long do I have to return the product if I don't want it?

14 days starting from when the product tracks as being delivered.

How do I initiate a return request?

Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.

Once your return is authorized, you can either:

• Drop the product off at our premesis yourself (Derbyshire, DE55 7RL)
• Post it back yourself using a tracked service
• Utilize our returns collection service for a £15-70 charge (depending on the size of the item), which covers the cost to collect from you and deliver back to us.

Note that if you are returning the product because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the product develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.

Restocking fees and postage refunds

We only charge restocking fees when absolutely neccessary in the following scenarios:

• Items are returned with clear signs of use and/or damage
• Items are returned without their original inner or outer packaging
• Items are returned to missing supplementary inserts such as chargers and instruction manuals.

Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.

1 Year Warranty Included

What happens if my product develops a fault?

We will endeavour to get back with you within 1 working day and arrange a repair