Please CALL AHEAD TO CHECK STOCK on 01773 811340 before arriving:
Pickup includes product assembly, and a full demonstration service, as well as making any comfort adjustments that are available on the product you are buying.
1b Monk Road
Somercotes
Alfreton DE55 7RL
United Kingdom
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Within 2-3 working days.
You will recieve tracking updates by email from the courier once your item has been dispatched, typically, this is DPD.
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your product ready to take away with a demonstration, with or without the box as you wish.
We will offer to replace the product without quarrel, so long as you notify us within 48 hours of the order being tracked as delivered.
14 days starting from when it tracks as being delivered to you.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the product because they have developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the product develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, any engineer delivery options added are non-refundable as it is an upgraded/paid delivery option.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
Free 1 Year parts & labour cover for genuine faults.
Send a message via our contact page here, quoting your order number and the fault in question. Our customer service agents will then contact you promptly to arrange a repair.
Our products need to be inspected and repaired in-house, so we will uplift it from your home to our workshop free of charge.
If you are close enough to our premesis in Derbyshire, you are also welcome to bring the cane in for a workshop repair. Our techs can discuss the problem with you, and will normally have it fixed within 1 working day. There is no need to wait for the repair, we will deliver the crutches back to you by courier for your convenience.
The Hercules runs an integrated rechargeable battery doesn’t need an outside power source. This lift comes folded in the box but fully assembled - no tools required.
To begin, simply unfold the unit, raise the telescopic ladder, connect the power cable to the charging port on the scooter's handlebar. When you hit the switch on the side of the motor box, the Hercules Lift does all that heavy lifting for you.
The wheels allow you to get closer to, or further away from the boot of your car, SUV, or van when placing your scooter inside and the rear braking system allows you to raise and lower the lift safely.
Once your scooter is inside the trunk, simply fold up the unit and place it inside the boot or back seat of your car. With the Solax MobHercules Lift, a two-person job becomes a one-person job.
Thanks for subscribing!
This email has been registered!