PL-18
Please CALL AHEAD TO CHECK STOCK on 01773 811340 before arriving:
Pickup includes product assembly, and a full demonstration service, as well as making any comfort adjustments that are available on the product you are buying.
1b Monk Road
Somercotes
Alfreton DE55 7RL
United Kingdom
We accept trade-ins of mobility scooters and power wheelchairs, whether faulty or in working order and can accept trade-ins from anywhere in on the mainland only in England, Scotland and Wales.
If you have something to trade-in, please click here to submit your details for a fast quotation.
After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Please read the condition report below in the product description for a full breakdown of this chair's details.
"]We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes you can collect from our premesis if you wish, just make sure you call us before ordering to arrange an appointment to come and collect. We can have your Power Chair ready to drive for you to take away with a demonstration, with or without the box as you wish. We can also assist with comfort adjustments and reprogram the chair to your preference if needed
We will call you to arrange delivery, which takes between 2 and 3 working days. Please note that if you request adjustments or customisations after ordering that this may delay delivery, we will discuss with you how long this will take when we call you after purchase.
As this is a large and expensive item, we use palletways to deliver to prevent damage in transit. They will text you (provided you leave a mobile number at checkout) with a 2 hour timeslot once your Power Chair has been loaded onto the final delivery truck on the day of delivery.
When the driver arrives, as this is a secure pallet delivery, the drivers are not insured to take the item across the threshold to your property (this is known as a kerbside delivery) and will leave it as close as possible to your property entrance - you are responsible for taking the Power Chair off the pallet and inside.
In the majority of cases, depending on which depot is local to you, most drivers can take the pallet away with them if you ask.
All pre-loved powerchairs will be fully built and ready to drive and will simply need unwrapping and carefully rolling off the pallet.
Brand new powerchairs will be boxed and may require some basic assembly. This can be done without additional tools. If you'd prefer us to build the chair before delivering it, please give us a call.
We will offer to replace the Power Chair without quarrel, so long as you notify us within 48 hours of the Power Chair being tracked as delivered. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the Power Chair tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the Power Chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the Power Chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
With many moving parts and exposure to scrapes, bumps, hills and the weather, it's important you have a clear understanding about how you're covered in the event of a breakdown.
Warranty is included as standard for the first year, and covers something going wrong with the product. Insurance is completely optional and similar to car insurance, provides cover for accidents, such as theft, user-caused damage, and the consequences of an accident such as injury.
Free 1 Year parts & labour cover for mechanical or electrical faults.
The 'Standard' insurance option covers loss, damage, legal liability for injuring others, breakdown recovery, loss of keys, personal injury and loss of belongings, hire costs while waiting for repair, plus cover for mugging.
If you choose to opt-in when ordering, we can offer 1 month of plus insurance free of charge. Many customers choose this option as it gives peace of mind while you spend the first month getting used to your Powerchair, in the knowledge there is no automatic renewal and therefore no unexpected direct debit when the month ends, instead the insurer, Mark Bates Ltd, will be in touch to check if you want to renew. You can view full details on the free insurance in the IPID here.
'Plus' insurance adds cover for punctures, legal cover if someone else hits you, automatic cover for any manual wheelchairs you own, pet and dental cover, and any driver using your powerchair being automatically covered. You can view the full breakdown of the things covered by insurance in the IPID here.
Only on pre-loved products up to a maximum of 5 years total, and you can also renew the warranty next year when the first year expires, in case you didn't want to add the extra cost up-front.
Mobility powerchairs are complex machines and on average cost us £150 under our warranty scheme for each repair when you combine our collection costs (around £70 per item), another £45 on delivery when we send it back to you repaired, and around 90 mins of labour costs.
Charging this deposit only when the fault isn't obvious ensures we at least cover the collection portion of our repair costs (less than half) when no genuine fault (user error) is found. We make no profit on this and the whole deposit pays our courier for the collection job. We still cover the labour time and return carriage costs ourselves (unless user damage is discovered).
Yes, however for the same reason we describe in the repair collection deposit explanation above, the costs vary depending on whether you can bring the powerchair to our workshop, or need it collecting and dropping off again
If you're looking at this listing for the Quickie Salsa Mini 2 , then you may have done your research ,....these chairs are the best ever all round power chair produced by any manufacturer ever!. (my opinion only).
Reliable to the extreme , they look amazing , also with a super narrow chassis to navigate the smallest of doorways, indoor they're fantastic but outdoors they really come into their own!
These types of chairs are multi functional and can have certain attributes changed if and as your health needs change instead of having to purchase a whole new chair with the costs involved , such as interchangeable, seating, arm pads ....even motors! Of course we also provide programming of the chair as a non chargeable service once purchased!
This is a power chair i could write a book on but i'm limited to space on text , so ask any questions you can or want too ,and we are here to answer them ,but make sure you don't purchase elsewhere before you have all the facts you require!
Current seat width is 18 inch x 18 inch depth ....we can or course alter this for the new owner.....
On all used products, just like if you brought new!
To the highest standards from our highly-skilled workshop engineers.
We can reprogram and customise most items to your needs
Get in touch for a quote. We accept most scooters & powerchairs.
Spread your purchase monthly, or Pay in 4 to cancel the interest!
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